Privacy Policy

Privacy Policy

Refund Policy

At 2patti , we strive to ensure that every player has a fun and seamless experience. However, we understand that sometimes things don’t go as planned. Please read our refund policy below to understand the process and your rights.

General Refund Policy

Due to the nature of the game, where purchases often provide virtual items and in-game currency, 2patti operates on a no-refund basis for most purchases, including but not limited to:

• In-game currency (chips, coins, etc.)
• Virtual items (skins, avatars, etc.)
• Premium subscriptions or VIP memberships

Once a purchase is made and processed, it is considered final and non-refundable, unless otherwise specified under certain conditions listed below.

Refunds Due to Technical Issues

We take technical issues seriously. If you experience issues such as:

• Unsuccessful transactions
• Uncredited purchases
• Account-related problems due to bugs or system errors

Please contact our Customer Support team at support@2patti.co.in within 48 hours of the issue occurring. We will investigate the issue and, if it is found to be due to a technical fault on our part, we will offer a suitable solution. This may include restoring lost items, offering in-game compensation, or, in exceptional cases, processing a refund.

Refunds for Unauthorized Transactions

If you suspect that a transaction was made on your account without your consent, please contact us immediately. Our team will work to resolve the issue, investigate any unauthorized activities, and may assist with the process of disputing the transaction with the payment provider.

Refund Eligibility

Refunds will not be granted for:

• User errors or accidental purchases (please double-check before confirming transactions)
• Disconnection or lag issues caused by your internet connection or device
• Changes to game content, features, or events
• Purchases made using promotional codes or discounts

Refund Process

If your refund is approved, it will be processed based on the original payment method. Refunds may take up to 7-10 business days to reflect in your account, depending on your payment provider.

Changes to the Refund Policy

We may update or modify our refund policy from time to time. Any changes will be reflected on this page, and you will be notified if any significant changes are made.

Contact Us

If you have any questions about our refund policy or need assistance, please don’t hesitate to contact us at:

• Email: support@2patti.co.in

We appreciate your understanding and support as we continue to improve your gaming experience.